Privacy Policy

The Neeraj Luxury Hotels (“we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share & safeguard your personal information when you visit our website, make a booking or stay at our hotels. By accessing our website or using our services, you consent to the practices described in this Policy.

Information We Collect

We may collect the following types of information:

a. Personal Information

• Full name
• Email address
• Phone number
• Address / postal details
• Government ID details (as required for check-in by Indian law)
• Date of birth
• Payment details & transaction records

b. Booking & Stay Information

• Reservation details
• Preferences & special requests
• Feedback shared with us

c. Website & System Data

• IP address
• Device information
• Browser type
• Cookies & usage logs

How We Use Your Information

We may use your information to:
• Confirm & manage hotel reservations
• Contact you regarding bookings or service updates
• Process payments & invoices
• Provide customer support
• Improve hotel operations, guest experience & website performance
• Send promotional offers or newsletters (only where consented)
• Comply with legal or regulatory requirements

Cookies & Tracking Technologies

Our website may use cookies & similar tools to:
• Improve website functionality
• Recognise returning visitors
• Personalise browsing experience
• Analyse user behaviour
You may accept or decline cookies via browser settings; however, opting out may affect certain site features.

Sharing of Information

We do not sell your personal information to third parties.
We may share information only with:
• Third-party service providers (payment processors, booking platforms, IT systems)
• Legal authorities, where required under law
• Internal group entities of The Neeraj Luxury Hotels
All service providers handling your data act under confidentiality obligations.

Data Protection & Security

We implement standard security practices & technical safeguards to protect stored & transmitted data. While we strive to secure your information, no online transmission method is 100% risk-free. Therefore, we cannot guarantee absolute security.

Third-Party Websites

Our website may contain links to external sites. We are not responsible for their privacy practices or content. We encourage you to review their policies before sharing information.

Your Rights & Choices

You may:
• Request access to the information we hold about you
• Request correction or deletion of inaccurate details
• Opt out of marketing communications at any time
Requests can be submitted through our contact details below.

Data Retention

We retain personal information only for as long as reasonably necessary:
• To complete service requirements,
• Comply with legal obligations, or
• Resolve disputes.
Once data is no longer required, we securely delete or anonymise it.

To Communicate with you

We may use your information to respond to your inquiries, provide customer service support, send you important information about the services, and send you marketing communications (with your consent) via different channels, including but not limited to SMS, Email, RCS, WhatsApp, and Voice.

Policy Updates

We may revise this Privacy Policy at any time to reflect operational or legal changes. Updated versions will be posted with the latest effective date. Continued use of our services implies acceptance of revised terms.

Contact Details

If you have any questions or concerns about these Terms or wish to contact us regarding bookings, please reach out to:
Email: info@theneerajluxuryhotels.com
Phone: +91 7417554692